Are you real company?
Yes, we are! We are located in Delaware, and more than 500.000 customers have trusted us. You can check out the reviews from many of our customers on our Instagram page @dopeskill.brand and on Loox Review. You can also contact us through the chat box on our website or email to firstname.lastname@example.org
What payment methods do you accept?
MasterCard, Visa, PayPal, Apple Pay, Amex, Klarna Installments, Affirm Installments & Shop Pay Installments..etc.
Do you offer discounts and promotions?
Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.
What should I do if I made a mistake on my order?
Immediately contact us via email and our team will gladly resolve all of your concerns! Email: email@example.com
How do I change my order?
Email us at firstname.lastname@example.org and let us know what you want to change. Please note that changes can be made only within 24 hours after the payment.
Can I cancel my order?
We can only process cancellations for items that have not gone into production which is 24 hours after your payment. Please email us at email@example.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the production process has begun.
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
When will I get tracking number?
A tracking number will take 2-5 business days to be generated then an email with tracking details will be sent to you the moment your product is shipped out. If you don’t receive the tracking info via your email after 5 business days, please email us to get updated at firstname.lastname@example.org
Please note our fulfillment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.
Why has the tracking status not been updated?
Tracking information may not update immediately in some cases especially with registered airmail shipments. However, please rest assured your item is on its way. There are some reasons why tracking information may not available. If your tracking status has not been updated for over 5 days, please contact us at email@example.com. We will provide you further assistance.
Have not received my order yet, now what?
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake.
Then email us (firstname.lastname@example.org) regarding the whereabouts of your order! We will check and update you with the status of your order.
What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
What if my order is defective, wrong size, or incorrect product?
Send us an email at email@example.com with attaching photo(s) and we will send out a replacement within proper timeline.
What is your return and refund policy?
Please see our Return Policy. We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site.
Please email us at firstname.lastname@example.org with photos of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
What should I do in case of late or missing refunds?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.