FAQs & Help
Orders & Shipping
Yes, we are! We are located in Delaware, and more than 500.000 customers have trusted us. You can check out the reviews from many of our customers on our Instagram page @dopeskill.brand and on Loox Review. You can also contact us through the chat box on our website or email to touch@dopeskillbrand.com
MasterCard, Visa, PayPal, Apple Pay, Amex, Klarna Installments, Affirm Installments & Shop Pay Installments..etc.
"Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest free payments of $200 every 2 weeks.”
Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.
Immediately contact us via email and our team will gladly resolve all of your concerns! Email: touch@dopeskillbrand.com
Email us at touch@dopeskillbrand.comand let us know what you want to change. Please note that changes can be made only within 24 hours after the payment.
We can only process cancellations for items that have not gone into production which is 24 hours after your payment. Please email us at touch@dopeskillbrand.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the production process has begun.
Yes! An email will be sent to you with the tracking information once it ships out to you!
A tracking number will take 2-5 business days to be generated then an email with tracking details will be sent to you the moment your product is shipped out. If you don’t receive the tracking info via your email after 5 business days, please email us to get updated at touch@dopeskillbrand.com
Please note our fulfillment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.
Tracking information may not update immediately in some cases especially with registered airmail shipments. However, please rest assured your item is on its way. There are some reasons why tracking information may not available. If your tracking status has not been updated for over 5 days, please contact us at touch@dopeskillbrand.com. We will provide you further assistance.
Please note our fulfillment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake.
Then email us (touch@dopeskillbrand.com) regarding the whereabouts of your order! We will check and update you with the status of your order.
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
Send us an email at touch@dopeskillbrand.com with attaching photo(s) and we will send out a replacement within proper timeline.
Returns & Exchanges
Please see our Return Policy. We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site.
Please email us at touch@dopeskillbrand.com with photos of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at touch@dopeskillbrand.com.